Returns and Refunds

Return window

Unopened, undamaged product in original packaging may be returned within 30 days of delivery with a return authorization. Contact us before shipping anything back — returns without authorization may be refused.

Not returnable

• Opened, partially used or previously mixed material.
• Custom tinted, custom blended or made-to-order product.
• Product stored outside recommended conditions or past its shelf life.
• Freight or pallet quantities, unless the return is our error.

Damaged or incorrect shipments

Note damage on the delivery receipt, photograph the shipment and contact us within 48 hours of delivery. We will replace damaged or incorrect items at no cost to you once the claim is documented.

Restocking and shipping costs

• No restocking fee is charged on authorized returns at this time.
• Return shipping is the customer's responsibility unless the return is due to our error.
• Original shipping charges are not refunded except on our error.

Refunds

Approved refunds are issued to the original payment method after the returned material is received and inspected. Allow 5–10 business days for the credit to post.

Order changes and cancellations

Contact us as soon as possible. Orders that have not shipped can usually be changed or cancelled. Once a shipment or freight pickup is released, standard return terms apply.